Lesson #402
Current EventsSorry, not sorry: six key ingredients to a good apology
We all know what a bad apology sounds and feels like, the non-apologetic apologies. It’s easy for apologies to miss the mark, so how do we craft sincere ones? Turns out, psychologists have identified six key elements of a good apology. That’s coming up today on Plain English. Plus, learn “put your money where your mouth is.”